Customer First Call Centers, Inc. (CFCC) is dedicated to partnering with our clients in a joint effort to make outstanding service a priority. Our foremost objective is to provide professional, high-quality customer response to organizations that have entrusted us to handle their Call Center, Consumer Affairs, and Fulfillment functions.

We provide innovative, pro-active response services that promote customer satisfaction and increase customer retention for our clients. Utilizing the latest technologies and services for the CRM industry is a continuing priority.

At Customer First we view our clients as business partners, with the mutual goal of executing customer outreach and relationship management programs that will enhance bottom line profitability and long-term business success. Click Here to watch our video.

  
The staff at Customer First reacts quickly to all requests we make, whether it be related to contact handling, expansion of services, or special programs. They have a real "can do" approach to our account and they take pride in our partnership and the service they provide to us. - Debby Kitchell - Manager, Consumer Affairs, Playtex Products, Inc.

 

Our friendly, courteous and knowledgeable staff are highly trained consumer interaction professionals. We carefully select dedicated and motivated representatives through our multi-step hiring process. We strive to maintain a work environment for our staff that is not only comfortable but also professional. We place great value on employee satisfaction that is why in a recent call center study we consistently scored higher in employee satisfaction than any other outsourced call center in the study. As a result of our efforts we have an unparalleled employee retention rate with annual turnover at less than 10%. That means one very important thing for our clients – CONSISTENCY.

Your business is our business; your consumers are our consumers. We constantly strive to build and maintain a lasting partnership with all of our clients.

• We specialize in handling inbound customer contacts.
• Our representatives are trained to help consumers; they don't just answer the phone or try to "upsell." They have the product knowledge and expertise to answer questions, solve problems, and respond to consumer complaints. How much time they spend on the phone is not as important as satisfactorily resolving a consumer's issue.
• A personal Account Manager oversees all aspects of a client's business. One point of contact means increased efficiency and personalized care.
• Our approach is pro-active. Account Managers and representatives continually identify problems, track trends, and offer solutions.
• Our incident tracking system (C.A.R.E. ... ™), along with its graphic reporting module (UpClose), were developed in-house and have been an industry standard for over twenty years. They are designed to meet the specific and unique needs of consumer affairs professionals.
• Although we are small enough to maintain close, hands-on relationships with our clients, we always utilize the latest CRM technology to maximize efficiency.
• Our Fulfillment Center, Hard-To-Find Product distribution and Consulting group allows us to offer a full complement of ancillary CRM services. The result: We are the single source for your consumer interaction needs.