Customer First was established in 1995 as a division of our parent company, Systems of the Future, Inc. (SFI). SFI is the developer of C.A.R.E. ... ™, an industry leading software application program uniquely designed to fill the business and data collection needs of a Consumer Affairs department. C.A.R.E. ... ™ provides the tools necessary to allow consumer affairs representatives to handle high volumes of inbound toll free calls in an efficient and effective process, while maintaining the company's business rules as defined within the file maintenance capabilities of the software.

Through our twenty years of software development, we as business and technical professionals developed a comprehensive understanding of the Consumer Affairs Marketplace. By establishing Customer First, we sought to capitalize on that strength.

Our goal was to bring to the consumer affairs outsource market a team of knowledgeable and dedicated Consumer Affairs and Customer Service professionals, from the management team to the front line telephone representative. We know the industry.

At Customer First we recognize that not only is it critical to deliver World Class Service to consumers, but it is paramount to capture consumer data and deliver that data to our clients. After all, it is the consumer data that enables our clients to make informed business decisions regarding their products.

Our partnerships with Systems of the Future and TeeBop.com offer us innovative opportunities to satisfy the needs of our clients and their customers in ways beyond the standard service of human intervention.

We welcome any opportunity to assist you with your business. We offer very competitive rates, flexible levels of support and World Class service and state-of-the-art technology. Click Here to see what companies are currently using our services. If you are looking for a partner, not just another vendor, look no further than CUSTOMER FIRST! For More Information Please Call 1-973-884-2300 x2018.

When clothes shopping, you look for "the perfect fit." Before marriage, we seek our ideal "soul mate." And choosing a business partner requires just as much careful consideration. So consider the following before choosing a call center to supplement (or replace) your Consumer Affairs department.

• At Customer First we regard all our clients as business partners. Your business is our business; your consumers are our consumers. We constantly strive to build your business, as well as our own.
• Our specialty is handling inbound customer contacts for packaged goods companies.
• Our reps are trained to help consumers; they don't just answer the phone or try to "upsell." They have the product knowledge and expertise to answer questions, solve problems, and respond to consumer complaints. How much time they spend on the phone is not as important as satisfactorily resolving a consumer's issue.
• A personal Account Manager oversees all aspects of a client's business. One point of contact means increased efficiency and personalized care.
• Our approach is pro-active. Account Managers and phone reps continually identify problems, track trends, and offer solutions.
• Our incident tracking system (C.A.R.E. ... ™ ), along with its graphic reporting module (UpClose), were developed in-house and have been an industry standard for over twenty years. They are designed to meet the specific designed needs of consumer affairs professionals.
• Although we are small enough to maintain close, hands-on relationships with our clients, we always utilize the latest CRM technology to maximize efficiency.
• Our Fulfillment Center allows us to offer a full complement of ancillary CRM services.

At Customer First, we don't pretend to be all things to all people. But when the fit is right, the result is a business partnership that is productive, seamless, and mutually beneficial.